We deliver anywhere in Brazil. The estimated window is 7 to 12 business days after payment is confirmed — 2 business days of handling plus 5 to 10 business days of transit. As soon as your order is dispatched you'll get a tracking code by email.

Yes. Every order ships free to any address in Brazil, with no minimum spend. All prices are shown in Brazilian Reais (BRL) and no shipping charge is added at checkout.

Once your order ships, we email you the tracking code. Enter it on the Correios site or on the carrier's site named in the email to follow it in real time.

No. We deliver to every Brazilian state, capitals and interior, but we do not ship internationally.

We accept PIX (with an automatic 5% discount) and credit card. All charges are made in Brazilian Reais (BRL).

Select PIX at checkout and 5% comes off your order total automatically. The discount shows in the cart summary before you confirm.

Yes. Payments are handled by certified processors over an encrypted SSL connection. Brazipromo never stores your card details.

Yes. You have 7 calendar days from delivery to request a return, no reason required, under Art. 49 of the Brazilian Consumer Code (Law No. 8.078/1990). Email contact@brazipromo.com with the subject "CANCELLATION". Brazipromo covers the return shipping.

Yes. Every Brazipromo product carries a 90-day manufacturer warranty against manufacturing defects, in addition to your statutory rights under Arts. 18 to 26 of the Brazilian Consumer Code. If something's faulty, send photos or a video to contact@brazipromo.com and we'll resolve it with a replacement or a full refund.

Once we receive the returned item, the refund is processed within 10 business days to your original payment method. Credit card reversals can take up to two billing cycles depending on your issuer.

No. You can check out as a guest. Creating an account just makes it easier to see your order history and track deliveries. Brazipromo is a straightforward retail store — there is no membership, subscription or club to join.

Go to /account/login, enter your email, and we'll send you a one-time access code. No password to remember.

By email at contact@brazipromo.com, Monday to Friday, 9am to 6pm (BRT). We reply within 24 business hours. Brazipromo is operated by Valoferta Limited (Hong Kong company registration no. 81041980), Unit 903A, 9/F., Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong.