Contact
Talk to Brazipromo
We're here to help. Our team replies within 24 business hours.
⏱️
Response Time
Within 24 business hours
🕐
Hours
Mon–Fri
9am to 6pm (BRT)
How can we help?
- 📦 Order tracking — Include your order number and the email you ordered with so we can find it faster. Delivery takes 7 to 12 business days from confirmation of payment.
- 🔄 Cancellation or return — Email us with the subject "CANCELLATION" plus your order number. You have 7 calendar days from delivery (Art. 49, Brazilian Consumer Code). Refunds are processed within 10 business days.
- 💳 Payment or invoice question — Send the order number and we'll confirm the charge and send you the receipt. All charges are made in Brazilian Reais (BRL).
- 🛠️ Faulty product — Send photos or a short video of the fault along with your order number. Every product carries a 90-day manufacturer warranty, plus your statutory rights under Arts. 18 to 26 of the Consumer Code. We resolve with a replacement or a full refund.
Legal information
Brazipromo is operated by Valoferta Limited, a company registered in Hong Kong under company registration no. 81041980.
Registered office: Unit 903A, 9/F., Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong.
Email (the only support channel): contact@brazipromo.com — Mon–Fri, 9am to 6pm (BRT).
Brazipromo is operated by Valoferta Limited, a company registered in Hong Kong under company registration no. 81041980.
Registered office: Unit 903A, 9/F., Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong.
Email (the only support channel): contact@brazipromo.com — Mon–Fri, 9am to 6pm (BRT).